Refund policy
At Sapphire Shadow Studio, we pour creativity and care into every custom piece we create. We want you to absolutely love what you receive! We accept returns within 14 days of delivery for items that don't meet your expectations.
Return Eligibility
To qualify for a return, items must be:
- Unworn, unwashed, and unused
- In original condition with all tags attached
- In original packaging with proof of purchase
- Within the return window
Non-Returnable Items
- Custom or personalized designs
- Items marked as final sale
- Gift cards
Custom & Personalized Items
Because each custom design is created specifically for you, custom & personalized items cannot be returned unless there's a defect or error on our end. We take great care in our design process to ensure you'll love the final product, but please review your customization details carefully before ordering.
Important: We are not responsible for misspellings or incorrectly entered names, dates, or other personalization details. Please double-check all custom text before completing your order, we create exactly what you submit!
How to Start a Return
Visit our Contact page and submit a return request within 14 days of receiving your order. We'll review your request and provide detailed return instructions.
All returns must be approved before shipping. Items sent back without prior authorization will not be accepted or refunded.
Return Shipping
You are responsible for arranging and paying for return shipping. We do not provide prepaid return labels. We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Return shipping costs are non-refundable.
Exception: If your item is defective, damaged, or we made an error, we'll cover return shipping costs and make it right.
Damaged or Defective Items
Inspect your order when it arrives! If something's wrong including defective, damaged, or incorrect, contact us immediately. We'll work with you to make it right!
Exchanges
Need a different size or color? The quickest way is to return your original item and place a new order once your return is processed. This ensures you get exactly what you want without delay.
Before You Order: Please carefully review the size charts and color details on each product page to ensure you're selecting exactly what you need. Our product pages include detailed measurements and color representations to help you make the right choice the first time!
Refunds
Once we receive and inspect your return, we'll notify you about your refund status. Approved refunds are processed to your original payment method within 10 business days. Please allow time for your bank to post the refund, if you haven't seen it after 10 business days from our approval, reach out to us.
Questions?
Check out our FAQ page for answers to common questions, or visit our Contact page if you need additional help. We're here for you!